E Pluribus Unum: The Value of a Single System of Record for IT
Something about my travels to England and Amsterdam this week are inspiring historically influenced thoughts…If the cloud is a Magna Carta for the enterprise, then e pluribus unum is arguably a...
View ArticleHey, ServiceNow Community: Up Your Social Engagement! ;-)
"Build a better mousetrap, and the world will beat a path to your door," the misquoted, misattributed aphorism claims. Leave aside for now the fact that mousetraps as we know them didn't appear on the...
View ArticleIT Transformation: When is a Company Ready?
I love those jokes that start out by asking, "How many [fill in the blank here] does it take to change a light bulb?" And my favorite variation on this theme goes like this.Q: How many therapists does...
View ArticleServiceNow's First TweetChat: What Got Said and What It Means
On July 30, ServiceNow had its first formal TweetChat, which is exactly what it sounds like – a moderated, open, multi-participant chat held via tweets on Twitter. The primary topic: IT transformation....
View ArticleImprove Custom Apps at Your Enterprise: Create Your Own Hackathon!
In case you haven't already read about it, automotive finance leader and exemplary ServiceNow customerSantander Consumer USA held its first internal hackathon not too long ago.Northern California...
View ArticleThe Path to IT Transformation: Walk, Then Run, Then Soar
In a previous post, I offered some observations intended to help you to decide if your enterprise is ready for IT transformation. To follow up, some observations concerning the path that will get you...
View ArticleYour Knowledge14 Presentation: The Gift That Keeps On Giving – To You!
My esteemed colleague Stephen Mann has waxed eloquently about why you should speak at Knowledge14 next April in San Francisco. Stephen argues persuasively that the conference gives you an opportunity...
View ArticleThe Key to IT and Business Transformation: More and Better Training
"The artist is nothing without the gift, but the gift is nothing without work."– Émile ZolaRemember the very first time you were plunked down in front of a desk with a PC on top of it? Remember all of...
View ArticleServiceNow: On a Roll, Because Our Customers ROCK!
'Tis the season to be thankful, grateful and hopeful. And professionally, I am most thankful, grateful and hopeful for our amazing customers.Any software company can tout its own advantages, actual or...
View Article2014: The Year of the BAADaaS Platform
For the 30-plus years I was an IT industry analyst and pundit before joining ServiceNow almost two years ago now, there were two eternal verities. One was that every good pundit is sometimes wrong, but...
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