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USMBOK: ITIL for the Rest of the Business?

“Many paths, one mountain.”– One interpretation of a popular notion among adherents of Zen Buddhism and other belief systems.“First, they ignore you, then they laugh at you, then they fight you, then,...

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BYOD: How Best to COPE?

First, some numbers you might find interesting, if not a bit frightening.Forrester has publicly predicted that there will be one billion smartphones in use by 2016.Some 350 million of these will be for...

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ServiceNow: Taking a Pass on PaaS to Focus on What Enterprises REALLY Want...

Technology industry analysts, journalists, and vendors have spent a lot of time and effort trying to map out the market for platform-as-a-service (PaaS) solutions, with decidedly mixed results....

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Taking Another Pass at PaaS: Some Further Explanation

"But I'm just a soul whose intentions are good: Oh, Lord! Please don't let me be misunderstood."– from the classic song "Don't Let Me Be Misunderstood," which you may think was originally recorded by...

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IT Service Management (ITSM) Maturity and Cloud Computing: Correlation and...

One of the great things about this modern technology stuff: interesting and unexpected interactions with smart, thoughtful people. Several weeks ago, I had a set of such interactions via Twitter with...

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App Creator: Application Development for the Rest of Us!

Finally. A platform that enables regular people to create meaningful business applications. Without coding, and without creating more work and pain for their colleagues in IT.ServiceNow Commentaryread...

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Cloud Provisioning with ServiceNow: Consolidation, Consumerization,...

Got cloud computing? Then you've probably got virtual machines (VMs) to provision and manage. Which means you've probably got problems. One problem: VM sprawl. Uncontrolled growth of VMs across your...

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ServiceNow's App Creator: The Dawn of "BYOD 2.0"

In the old days, like last year, "BYOD" meant "bring your own device," a trend of letting users connect to corporate networks with their own devices. This trend creates a sometimes daunting management...

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CMDB: From "Configuration Management Database" to "Control My Damn Business!"

If you listen to many ServiceNow customers and partners -- those who spoke at Knowledge13 and others -- two common messages emerge regarding CMDBs.1. The CMDB can enable significant value across all...

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ServiceNow Platform Power: The Knowledge13 CreateNow Hackathon

Knowledge13 had plenty of labs and breakout sessions devoted to the ServiceNow Service Automation Platform, the new App Creator, and the range and value of customer-created applications. But if you...

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Enterprise City: Where Your Organization Needs to Be. Now.

Take me down to the Enterprise City, where the tech's all cloud and processes are pretty, as Guns N' Roses might have sung and might yet sing someday. We can but hope.How is an enterprise – your...

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Enterprise City, Continued: At MetroPCS, Custom ServiceNow Apps Deliver...

Another element common to well-run cities and well-run enterprises: they both rely upon effective, efficiently delivered shared services. In cities, these include things such as power, water, and roads...

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The Cloud: a Magna Carta for the Enterprise

Several of my ServiceNow colleagues and I have been delivering a newly developed training curriculum to select ServiceNow business partners during the past few weeks. In fact, after participating in...

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E Pluribus Unum: The Value of a Single System of Record for IT

Something about my travels to England and Amsterdam this week are inspiring historically influenced thoughts…If the cloud is a Magna Carta for the enterprise, then e pluribus unum is arguably a...

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Hey, ServiceNow Community: Up Your Social Engagement! ;-)

"Build a better mousetrap, and the world will beat a path to your door," the misquoted, misattributed aphorism claims. Leave aside for now the fact that mousetraps as we know them didn't appear on the...

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IT Transformation: When is a Company Ready?

I love those jokes that start out by asking, "How many [fill in the blank here] does it take to change a light bulb?" And my favorite variation on this theme goes like this.Q: How many therapists does...

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ServiceNow's First TweetChat: What Got Said and What It Means

On July 30, ServiceNow had its first formal TweetChat, which is exactly what it sounds like – a moderated, open, multi-participant chat held via tweets on Twitter. The primary topic: IT transformation....

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Improve Custom Apps at Your Enterprise: Create Your Own Hackathon!

In case you haven't already read about it, automotive finance leader and exemplary ServiceNow customerSantander Consumer USA held its first internal hackathon not too long ago.Northern California...

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The Path to IT Transformation: Walk, Then Run, Then Soar

In a previous post, I offered some observations intended to help you to decide if your enterprise is ready for IT transformation. To follow up, some observations concerning the path that will get you...

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Your Knowledge14 Presentation: The Gift That Keeps On Giving – To You!

My esteemed colleague Stephen Mann has waxed eloquently about why you should speak at Knowledge14 next April in San Francisco. Stephen argues persuasively that the conference gives you an opportunity...

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